Yes! We offer savings on the following:
- 5% off with our multipacks of 3. That's the 3 x 65ml Super Antibacterial Cleansing Water and The Tiny Tots Trio of Handy Pandy.
- 5% off our Mama & Baby Bundle.
- 10% off with our 6 x 65ml Super Antibacterial Cleansing Water
- 20% off with our 16 x 65ml Super Antibacterial Cleansing Water
You accept most major debit or credit cards, including American Express and PayPal.
Unfortunately we don't accept cheques or cash.
As we're a small business and work remotely, we don't have a customer service phone line you can call. Payments must be made via our website or you can email email@example.com for us to arrange a payment request using PayPal.
Absolutely and we wouldn't have it any other way! Our eCommerce platform is PCI compliant.
In their own words: "Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure."
All UK mainland deliveries are sent out on Tracked 48 by Royal Mail.
Once your order has been fulfilled you will receive a shipping confirmation that will include your tracking number.
Every order is hand packed with care and attention, just like our very first. Our multipacks are packed as individual bottles in one package. We endeavour to get this out to you as quickly as possible and with the highest level of care.
We process all our deliveries in-house and do our best to ship them promptly. Sometimes due to staffing holidays we might need an extra day or so, which is why we do not offer next day delivery on our website. However, if you email us on firstname.lastname@example.org we will do our best to accommodate your request.
Unfortunately, due to delivery issues with shipping biocides and astronomical costs we've had to stop shipping internationally. We're hoping this will be temporary and we'll let you know as soon as anything changes.
You can check on your parcel's journey via your tracking info. It's possible you'll need to arrange a redelivery, or collect your parcel from the local collection point, if you weren't home when Royal Mail attempted their first delivery. Your tracking info should be included in your shipping confirmation email. If you haven't received this email from us, it's best to check your spam folder first, just in case it's ended up there by mistake.
Otherwise, please get in touch via email@example.com, or live chat, and we'll be very happy to help.
The first thing to do is check any 'safe places' immediately. Previously selected 'safe places' might still be saved in delivery preferences. Next, check with a neighbour. It's not uncommon for couriers to leave your parcel at a nearby address if you're out, or accidentally get the door number wrong. If it still hasn't turned up, please get in touch via firstname.lastname@example.org so we can investigate the issue.
Cancelling or Changing my order
We cannot cancel orders or payments that have already gone through. The system is is fully automated and the warehouse packs the order within minutes of receiving it. It's then impossible to retrieve that package from a mountain of other packages waiting for collection.
You can, of course, return your order to us once you receive it and we'll issue a refund as soon as we've checked the items are in good condition. You will need to pay for the return postage and we strongly suggest you use a signed for option, as we can't issue a refund until we receive the goods.
Our warehouse packs within minutes of receiving your order, so we cannot change orders once they've been placed. If there's an issue with your shipping info, the courier should hopefully give you the option to update your delivery preferences once you're given a delivery slot.
Hopefully you won't need to return your products, but if you do, please kindly re-package your return with a note including your name and order number, and send within 45 days to:
22 Ham Street
We can only process refunds for returned products that arrive in a re-saleable condition. We can't cover postage costs.
Please help us to ensure you qualify for a full refund by:
✓ Not opening or using the product - we will check the pump and if it has been used this will render the refund void
✓ ensuring the product is well packaged
✓ obtaining proof of postage
We recommend using a trackable service, as we can't process a refund until we receive the goods.
As soon as we receive your order back to our warehouse, we check it and then issue you with a refund on to your original payment card. Please allow 21 days for returns to be processed. Once refunded, transactions can take 5-10 working days to clear through your bank.
Where can I buy?
Currently we only sell our product direct via our website.
Not at the moment.
Please email us at email@example.com with your details. We’ll send you our catalogue with information about our range and how to become a stockist.
No we don't, we only sell direct to retail clients.